Returns & Refunds
We're committed to selling the finest quality products that we know you will enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before you use them and be sure to also read the label before use. We recommend that you keep your receipt or order number, which can be found on your order confirmation or on the invoice which will arrive with your delivery, as you might need it as proof of purchase in the event of any after-sales queries
If there is a fault or problem with the product then please make us aware of this as soon as you receive your delivery, we recommend that when signing for your item you sign for it as ‘contents unchecked’ which, in the rare circumstance that something is wrong or damaged, assists us in liaising with the carrier.
Should the above term not be used then it is assumed that you have checked the delivery and are signing for it in a perfect state.
To refund or replace your product we will need a minimum of your order / invoice number.
Any products which are found to be in a used state, unless faulty will not be returnable.
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivered item. This does not apply to items personalised or made to your specification or to goods / products which have been used.
To cancel, you can must email or write to us using the information on the contact us page of the website within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).