Web Store Help
Help on using Kleers online shop.
Firstly, thank you very much for choosing to purchase from the Kleers on-line store.
Feel free to browse and add products to your basket, the prices shown are excluding VAT and delivery, these costs will be added at the checkout stage.
When you are finished shopping, hit the checkout button and you will be asked to enter your account details (emails address and site password), if you are new to Kleers on-line shop and do not hold an account then go through the account creation process on screen, please ensure that the address you enter is the address that your payment card is registered to or your transactions will fail with the card providers.
Should you wish to be kept updated and added to our newsletter list then make sure you tick the box, once the new account has been created you will be taken back to the login screen.
Enter your email address and password.
Check the contents on your basket carefully and when you are sure you have exactly what you require, select the shipping option you require and then select your payment option followed by hitting the check out button.
You will be redirected to the RBS Worldpay screen or paypal to make your payment.
Once your payment has been processed you will be redirected to a page informing you that your payment has been processed, you can print the page for your records at this stage.
You will receive an email confirmation of your order from Kleers.com and you will also get an email advising you when your purchase has been dispatched and the method along with any tracking references required.
Some couriers use the mobile number you provide in your account creation to send you a text advising of a delivery time.
Verified by Visa and MasterCard SecureCode
What is it?
Kleers online shop participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.
What will I see?
If your card qualifies and you haven’t yet registered, simply follow the onscreen instructions. This process will create an online code (different to your card PIN – an online PIN equivalent) for use on kleers.com and other participating websites.
This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.
If you're unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.
Having Difficulty?
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you.
Suspicious emails
Kleers may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.
If you receive an email that appears to be from Kleers that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please forward a copy to info@kleers.com
Additional security steps
You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:
Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked
Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.
Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.
Trouble shooting.
The most common problems encountered when shopping online are caused by the version or settings of your browser. You can usually check the version of the browser you are using by clicking ‘Help’ and then ‘About’.
In order to get the best possible online experience, we recommend that you use one of the following browsers:
PC users
· Internet Explorer version 5.5 or later
· Firefox 1.5 or later
MAC users
· Firefox 1.5 or later
· Safari 3 or later
You may download the latest browser version of Internet Explorer from:
www.microsoft.com
You may download the latest browser version of Firefox from:
www.getfirefox.com
You may download the latest browser version of Safari from:
www.apple.com
(kleers.com are not responsible for the content of external websites)
Browser settings on a PC or Mac:
To ensure you can use and access all areas of the website, we recommend adjusting your browser settings as follows:
· Images turned on
To turn JavaScript on for Internet Explorer:
From the Tools menu, choose Internet options , Select the Security tab and choose Internet zone Custom level Scroll down the page until you find Scripting, The first sub-heading is Active scripting, make sure the button labelled Enabled is selected.
Click OK, then OK again and select the Refresh button in the browser bar at the top of your screen.
To turn JavaScript on for Firefox:
From the Tools menu, choose Options
Select the Content tab, then select the Enable JavaScript tick box
Click OK, then select the Refresh button in the browser bar at the top of your screen.
To turn JavaScript on for Safari:
From the EDIT menu, choose preferences
Select the security tab
Check the 'Enable Javascript' option
Click the X in the top left corner to close the window.
· Cookies enabled
Cookies are an integral part of the way our shopping trolley works. You can only shop if your browser is set to accept cookies. The cookie is only used to store your order details until you complete your order. Allowing us to create a cookie does not give us access to the rest of your computer and only we can read the information stored in our cookie.
For further details please see our privacy policy.
For Internet Explorer to accept cookies:
From the Tools menu, choose Internet options
Select the Privacy tab and click on the Advanced button
Tick the 'Override automatic cookie handling' box
Select either the 'Accept' or 'Prompt' radio button and click ok
Click OK
To set Firefox to accept cookies:
From the Tools menu, choose Options
Select the Privacy icon, then the Cookies tab
Tick the ‘Allow sites to set cookies’ box
Click OK
For Safari to accept cookies:
From the EDIT menu, choose preferences
Select the Security tab
Tick the 'Only from sites you navigate to' option
Click the X in the top left corner to close the window
· Pop-up blockers turned off
We would never use pop-ups to display essential information but may occasionally use them to promote some of our latest offers.
· Flash Player version 7 or later
We currently use Flash Player 7 for some areas on kleers.com.
We recommend using the most recent version of Flash Player, which is available to download free from:
www.macromedia.com/downloads
(kleers.com are not responsible for the content of external websites)
